Terms & Conditions

Key Policy Highlights

1. Acceptance of Terms

These Terms & Conditions ("Terms") govern your use of the vs89 website, mobile platform, games, and all associated services (collectively the "Platform"). By registering an account, making a deposit, or placing any bet on vs89, you confirm that you have read, understood, and unconditionally accept these Terms in their entirety.

These Terms apply in addition to any specific rules, policies, and guidelines published on the Platform from time to time, including the Privacy Policy, Responsible Gaming Policy, and individual game rules. In the event of any conflict, these Terms shall take precedence unless otherwise stated.

2. Eligibility and Age Verification

To access and use the vs89 Platform, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. vs89 operates a strict 21+ policy with no exceptions.
• You must be a natural person and not acting on behalf of a third party without explicit authorization.
• You must not be a resident of any jurisdiction where online gambling is explicitly prohibited by applicable law.
• You must have the legal capacity to enter into binding agreements under the law of your jurisdiction.
• You must not be a current or former employee, contractor, or close family member of a vs89 employee in a role related to the Platform's operation.

vs89 reserves the right to request documentary evidence of age and identity at any time. Where age verification cannot be completed satisfactorily, access to the Platform will be suspended until verification is resolved. Any winnings accrued during an unverified period may be withheld pending successful verification.

3. Account Registration and Security

Each individual may hold only one registered account on the vs89 Platform. The creation of multiple accounts by a single individual — whether under the same or different personal details — is strictly prohibited and will result in the permanent closure of all associated accounts and forfeiture of any outstanding balances.

Accurate Registration Details

You are required to provide true, accurate, current, and complete information when registering your account. This includes, but is not limited to:

• Full legal name as it appears on your national identification document or passport.
• A valid and regularly accessed email address that belongs solely to you.
• Your correct date of birth for the purpose of age verification under these Terms.

Account Security Obligations

You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. You must not share your login details with any third party. vs89 will not be liable for any losses arising from unauthorized access to your account where such access was facilitated by your disclosure, negligence, or failure to maintain secure credentials. If you suspect unauthorized access to your account, you must contact our support team immediately at [email protected].

4. Deposits and Withdrawals

vs89 supports a range of payment methods tailored to the needs of players based in Bangladesh. All financial transactions on the Platform are processed in Bangladeshi Taka (BDT).

Deposit Policy

Deposits are credited to your account balance promptly upon confirmed receipt by our payment systems. Please note the following:

• Minimum deposit amounts may apply and are displayed at the time of transaction. Current minimums are subject to change with prior notice.
• vs89 accepts deposits via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank. Availability of specific methods may vary.
• Deposits made using funds from illegal sources or through fraudulent payment instruments will result in immediate account suspension and may be reported to relevant authorities.

Withdrawal Policy

Withdrawal requests are subject to the following conditions:

• Withdrawals are processed to the same payment method used for the original deposit wherever operationally possible.
• KYC verification must be completed before any withdrawal is processed. This includes submission of a valid government-issued photo ID and proof of payment method ownership.
• Processing times vary depending on the payment method selected. Typical processing is completed within 1-3 business days. vs89 does not accept liability for delays caused by third-party financial institutions.

5. Bonuses and Promotional Offers

vs89 offers a variety of promotional incentives, including welcome bonuses, reload bonuses, free spins, and cashback offers, from time to time. All bonuses are subject to the following general conditions unless a specific promotion states otherwise:

• Each bonus offer is available only to eligible accounts and may not be combined with other offers unless explicitly stated.
• Wagering requirements must be fulfilled within the time period stated for each bonus. Unfulfilled requirements will result in the bonus and associated winnings being voided.
• vs89 reserves the right to withdraw, amend, or cancel any promotional offer at any time without prior notice, including cases where abuse or exploitation of a promotion is suspected.
• Bonus funds are non-transferable, non-exchangeable for cash, and may not be used to satisfy the minimum balance requirement for withdrawals until all applicable wagering requirements have been met.

Players are responsible for reviewing the specific terms attached to each promotion before claiming it. Claiming a bonus constitutes acceptance of that promotion's specific terms in full.

6. Prohibited Activities

The following activities are strictly prohibited on the vs89 Platform and will result in immediate account suspension, confiscation of funds, and potential reporting to relevant authorities:

• Using automated software, bots, scripts, or any artificial intelligence-driven tools to gain an unfair advantage in games or betting markets.
• Engaging in money laundering or using the Platform to disguise the origins of unlawfully obtained funds.
• Colluding with other players, including sharing account access, coordinating bets, or communicating game outcomes to gain an unfair advantage.
• Attempting to exploit technical errors, software bugs, or loopholes in the Platform to generate profit beyond what would be achievable through fair gameplay.
• Providing false identification documents or misrepresenting personal information during the registration or KYC verification process.

vs89 employs active fraud detection systems and cooperates fully with law enforcement agencies when required. Any attempt to engage in prohibited activities exposes the offending party to both civil and criminal liability under applicable law.

7. Intellectual Property

All content available on the vs89 Platform — including but not limited to software, source code, design elements, graphics, text, logos, trademarks, game interfaces, and audiovisual materials — is the exclusive intellectual property of vs89 or its licensed content providers. All rights are expressly reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. You may not reproduce, distribute, modify, transmit, publicly display, create derivative works from, or commercially exploit any Platform content without vs89's prior written consent.

8. Responsible Gaming Commitment

vs89 is committed to promoting responsible gaming practices across our entire Platform. We provide a range of player-protection tools designed to help you maintain control over your gambling activity, including voluntary deposit limits, session time reminders, and self-exclusion options.

Gambling is intended solely as a form of entertainment. It should never be used as a means of generating income, resolving financial debt, or as an escape from personal difficulties. If you believe your gambling behaviour may be causing harm to yourself or others, we strongly encourage you to make use of the responsible gaming tools available on the Platform or to seek independent support.

9. Limitation of Liability

To the maximum extent permitted by applicable law, vs89 and its affiliates, directors, employees, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Platform. This includes, without limitation, loss of data, loss of profits, loss of goodwill, or interruption of service, even where vs89 has been advised of the possibility of such damages.

Our total aggregate liability to you arising from or in connection with these Terms or your use of the Platform shall not exceed the total net deposits made by you to your vs89 account in the thirty (30) calendar days immediately preceding the event giving rise to the claim.

10. Amendments to These Terms

vs89 reserves the right to revise, update, or replace these Terms at any time. When material changes are made, we will endeavour to provide reasonable notice to registered users via email or a prominent notice on the Platform. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Your continued use of the Platform following the posting of revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must discontinue your use of the Platform immediately and contact support to close your account.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable law. In the event of any dispute arising out of or in connection with these Terms or your use of the Platform, you agree to first attempt resolution through vs89's internal complaints procedure by contacting our support team at [email protected]. We are committed to resolving disputes fairly and promptly.

Where an internal resolution is not achievable, disputes may be referred to an independent arbitration body or a court of competent jurisdiction. Nothing in this clause limits your statutory consumer rights.

12. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the vs89 Platform, our support team is available to assist you.

Contact our support team by email: [email protected]. Our team aims to respond to all enquiries within 24 hours, Bangladesh Standard Time (BST, UTC+6).