Privacy Policy – vs89

Our Commitment to Your Privacy

At vs89, we take the privacy of our players seriously. This Privacy Policy explains in plain language how we collect your personal information, why we collect it, how we use it, and the steps we take to keep it secure. By accessing or using the vs89 platform — including our website, cricket betting, live casino, slots, crash games, and fish shooting sections — you acknowledge that you have read and understood this policy.

This policy applies to all users of vs89 based in Bangladesh, including players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We are committed to handling your data responsibly and transparently in accordance with applicable data protection standards.

We encourage you to read this document carefully. If you have questions about any section, you can contact our support team at [email protected] — the address is not a clickable link; please copy and paste it into your email client.

Information We Collect

When you register and use vs89, we collect certain categories of personal data to deliver a safe and functional gambling experience. The categories of data we may collect include:

• Identity data: full name, date of birth, and a government-issued ID for age verification (21+ requirement).
• Contact data: email address and phone number used for account communications.
• Financial data: payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank) needed to process deposits and withdrawals, handled in compliance with payment provider standards.
• Technical data: IP address, device type, browser type, operating system, and session information collected automatically when you access the platform.
• Usage data: game history, betting patterns, session duration, and feature interactions to improve platform performance and detect fraudulent activity.

We do not collect sensitive personal information beyond what is required for account verification, fraud prevention, and responsible gaming compliance. We do not knowingly collect data from users under the age of 21.

How We Use Your Information

Your data is used strictly for purposes related to operating, improving, and securing the vs89 platform. Specific uses include:

• Account creation and verification, including confirming you meet the 21+ age requirement.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card-based payment methods.
• Delivering customer support and responding to queries, complaints, or responsible gaming requests.
• Sending transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts.
• Detecting and preventing fraud, money laundering, underage gambling, and other prohibited activities.
• Analysing platform usage to identify technical improvements, optimise game offerings, and enhance user experience across all vs89 sections including cricket betting, slots, and crash games.

Data Sharing and Disclosure

vs89 does not sell, rent, or trade your personal information. We may share your data only in the following limited and clearly defined circumstances:

Payment Processors

We share the minimum necessary financial data with our payment partners — including bKash, Nagad, Rocket, Upay, and card networks — solely for the purpose of processing your transactions. These partners operate under strict data security obligations and are not permitted to use your data for any other purpose.

Legal Obligations

We may disclose your information if required by law, court order, or a legally mandated request from a public authority. In such cases, we will disclose only the minimum information required and, where legally permissible, will notify you of the disclosure.

Service Providers

Certain technical functions of the vs89 platform are supported by third-party technology vendors (such as hosting, analytics, and customer support tooling). These vendors are contractually bound to handle your data only as instructed by vs89 and to maintain appropriate security measures. They do not receive your data for their own commercial use.

Payment Data & Financial Privacy

vs89 supports fast and convenient payment methods popular among Bangladeshi players: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank. When you make a deposit or request a withdrawal, the transaction data is transmitted via encrypted channels directly to the payment gateway. vs89 does not store full card numbers or mobile banking PINs on its servers.

All financial transactions on vs89 are conducted in Bangladeshi Taka (৳ BDT). Our payment systems are designed to meet industry security standards so your financial information remains confidential at every step of the transaction process.

Cookies and Tracking Technologies

vs89 uses cookies and similar tracking technologies to operate the platform effectively. Cookies are small text files stored on your device that help us remember your session, maintain login state, and understand how users navigate the site. The types of cookies we use include: essential session cookies (required for core functionality, cannot be disabled), performance cookies (anonymous analytics to understand page load times and user flows), and preference cookies (to remember settings like language choice).

We do not use third-party advertising cookies or behavioural profiling cookies that track you across unrelated websites. If you wish to manage cookies, you can adjust your browser settings to block or delete cookies; however, please note that disabling essential cookies may impair platform functionality.

Data Retention

vs89 retains your personal data for as long as your account remains active and for a defined period after account closure. Retention periods are determined by the type of data and the purpose for which it was collected. Financial transaction records are retained for a minimum period as required by applicable financial regulations. Account verification documents are retained in accordance with anti-money-laundering requirements. Technical and usage logs are retained for a shorter period sufficient for security monitoring and debugging purposes.

When your data is no longer required for the purpose it was collected, and there is no legal obligation to retain it, we securely delete or anonymise it. Anonymised or aggregated data (from which individual identities cannot be reconstructed) may be retained for statistical and analytical purposes without time limit.

Your Rights Over Your Data

As a vs89 user, you have the following rights with respect to your personal information. To exercise any of these rights, contact our support team at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you.
• Right of rectification: if any of your data is inaccurate or incomplete, you may ask us to correct or complete it.
• Right of erasure: subject to our legal data retention obligations, you may request that we delete your personal data.
• Right to restrict processing: you may ask us to limit how we use your data in certain circumstances, for example while a query is being investigated.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time; withdrawal does not affect the lawfulness of processing before withdrawal.

We will respond to all legitimate data rights requests within a reasonable period. We may need to verify your identity before actioning a request in order to protect your account security.

Security Measures

vs89 applies technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure encrypted storage for data at rest, access control policies restricting data access to authorised personnel only, and regular security reviews of our platform infrastructure.

While we take data security seriously and maintain robust protections, no internet-based service can guarantee absolute security. We encourage you to keep your vs89 account credentials confidential, use a strong unique password, and contact support immediately if you suspect any unauthorised activity on your account.

Age Restriction — 21+ Only

vs89 is strictly an adult platform. We do not permit anyone under 21 years of age to register, deposit, or participate in any games or betting activities on this platform. As part of our account verification process, we collect identity documents to confirm that users are aged 21 or above. If we discover that a user under 21 has registered, we will immediately close that account, void any pending transactions, and securely delete the associated data in accordance with this Privacy Policy. Parents and guardians are encouraged to use internet filtering tools to prevent underage access to gambling platforms.

Changes to This Privacy Policy

vs89 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of the vs89 platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any updated terms, you should discontinue use of the platform and contact us to request account closure.

Contact & Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way vs89 handles your personal data, please contact our support team. We aim to acknowledge all privacy-related enquiries within 2 business days and resolve them within 14 business days where possible.

Email (plain text, not a link): [email protected] — Bangladesh Standard Time (BST, UTC+6) business hours apply for live support responses, though you may write to us at any time.